Bluestream Virtual Visit Instructions

Bluestream is the platform that Madison Healthcare Services is using for virtual visits.

Virtual Visit Instructions

1. You will receive an email (PC or Laptop) or text (Smartphone) from your provider once you call and setup your appointment.
   • the email will come from [email protected] with the subject line “You’ve been invited to a virtual care session by “your provider’s name”
   • or a text message will look like this
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2.   Click on the blue hyperlink in the text or email that looks like this:  https://1click.blue/stream/_xxxxxxxx
3. Read the consent form. If you agree to continue, check the box next to “By accepting this request, I certify that I have read or had this form read and/or had this form explained to me.”
4. Click on “AGREE”
5. After clicking “AGREE”, you will see the words BlueStream and a blue dot. Wait for your provider to accept on their end.
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6. Once provider accepts the session, you will see the provider on your screen and you will see yourself in the left corner of the screen.
7. To end the call, click on the RED phone.
8. You can choose to “rate the call” or continue without rating.
9. When “Session Ended” window appears, close the session window.